Sign up for $0.00
Legal

Privacy Policy

What data we collect when you use Social by InstantDM, why we collect it, and the choices you have.

Last updated: February 13, 2026

1. Introduction

Welcome to Social by InstantDM ("we", "our", or "us"). The Service is operated by REPLBETTER APP TECHNOLOGIES PRIVATE LIMITED. We are committed to protecting your privacy and explaining the data practices of our multi-platform social media scheduling and analytics platform.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email, password, organization name).
  • Access tokens for the social networks you connect (Instagram, Facebook, X, LinkedIn, TikTok, Pinterest, Threads, YouTube).
  • The posts, captions, media files and scheduling metadata you upload to the Service.
  • Payment information processed through Stripe and Razorpay.
  • Communication preferences and support inquiries.

2.2 Automatically Collected Information

  • Usage data and product analytics.
  • Device information (IP address, browser type, operating system).
  • Cookies and similar tracking technologies.
  • Engagement metrics returned by the social networks you connect.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate and maintain the Service.
  • Process transactions and manage subscriptions.
  • Publish scheduled posts and surface analytics on your behalf.
  • Improve our platform and develop new features.
  • Communicate with you about your account, updates and support requests.
  • Ensure compliance with each connected platform's developer policies.
  • Detect, prevent and respond to fraud or abuse.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

  • The social networks you choose to connect (Instagram, Facebook, X, LinkedIn, TikTok, Pinterest, Threads, YouTube) as required to publish your content and fetch analytics.
  • Payment processors (Stripe, Razorpay) to handle transactions.
  • Infrastructure and analytics providers that help us operate the Service under written data-processing agreements.
  • Government or law enforcement authorities when required by applicable law.

5. Data Security

We protect your data through:

  • Encryption of data in transit (TLS) and at rest where appropriate.
  • Secure authentication, including support for OAuth and SSO where available.
  • Access controls and the principle of least privilege within our team.
  • Compliance with the developer-program requirements of each connected platform.

No method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access and download the personal information we hold about you.
  • Correct inaccurate information.
  • Delete your account and associated data, subject to legal retention requirements.
  • Opt out of marketing communications.
  • Export your scheduled and published content.

To exercise these rights, email hey@instantdm.com.

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookies through your browser settings. Some features of the Service may not work properly if cookies are disabled.

8. Data Retention

We retain personal information while your account is active. After account deletion, we may retain certain information for legal, accounting, tax-compliance, fraud-prevention and dispute-resolution purposes for the period required by applicable law.

9. Children's Privacy

The Service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have, please contact us so we can delete it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We apply appropriate safeguards (such as standard contractual clauses) to protect your information during these transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notification within the platform. Your continued use of the Service after the changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Legal Entity: REPLBETTER APP TECHNOLOGIES PRIVATE LIMITED
Copyright: © 2026