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Legal

Refund Policy

Social by InstantDM operates a strict no-refund policy. Please review this carefully before purchasing — and use the 4-day free trial to evaluate the product first.

Last updated: June 25, 2026

1. No-Refund Policy

All payments made for subscriptions, upgrades, or additional services are final and non-refundable. By purchasing a paid plan from Social by InstantDM, operated by REPLBETTER APP TECHNOLOGIES PRIVATE LIMITED, you acknowledge and agree that you are not entitled to a refund except in the limited circumstances described below.

2. Why We Have This Policy

  • You receive immediate access to every feature included in your plan, including scheduling, analytics, AI captions and integrations.
  • We incur real-time costs from the social networks' APIs, our infrastructure providers and our payment processors the moment your account is activated.
  • We provide a 4-day free trial — full access, billed only on day 5 — so you can fully evaluate the Service before any charge.

3. Before You Purchase

To avoid disappointment, we strongly recommend that you:

  • Review the feature list, platform limits and pricing on our website carefully.
  • Test the Service during your 4-day free trial (no charge until day 5).
  • Contact hey@instantdm.com with questions before purchasing.

4. Subscription Management

You may cancel your subscription at any time from your account settings. On cancellation:

  • You retain access to your paid features until the end of the current billing period.
  • Mid-cycle cancellations do not qualify for partial refunds.
  • Annual plans are not refundable on a pro-rata basis when cancelled mid-term.

5. Payment Processing

Payments are processed by:

  • Stripe for international customers.
  • Razorpay for customers in India.

All charges, currency conversions and applicable taxes are governed by the terms of these processors and applicable law.

6. Limited Exceptions

We may, at our sole discretion, consider refunds in the following limited cases:

  • Duplicate charges caused by a payment processor or platform error.
  • Technical errors on our side that prevent any meaningful use of the Service for the entirety of a billing cycle.
  • Extended service unavailability directly attributable to us (excluding outages caused by third-party platforms or providers).

Requests for these exceptions must be submitted to hey@instantdm.com within 7 days of the charge or the qualifying event. Refund decisions are final.

7. Chargebacks

If you initiate a chargeback or payment dispute without first contacting our support team, we reserve the right to:

  • Suspend your account immediately.
  • Permanently ban your account from the Service.
  • Pursue the disputed amount through the payment processor and applicable legal remedies.

Please contact us first — we will always try to resolve issues directly.

8. Account Termination by Us

No refunds will be provided if we terminate or suspend your account for violations of our Terms of Service, including but not limited to fraud, abuse, spamming, or violations of any connected social network's developer or community policies.

9. Price Changes

We may change the price of any plan with at least 30 days' notice. If you do not accept a price change, you may cancel your subscription before the new pricing takes effect. No refunds will be provided for users who decline the new pricing after it has taken effect.

10. Third-Party Platform Issues

Social by InstantDM publishes through the official APIs of the social networks. Any issue caused by a third-party platform is the responsibility of that provider — not Social by InstantDM — and is never grounds for a refund. This includes, but is not limited to:

  • Outages or downtime on a connected platform (e.g. Instagram, Facebook, X, LinkedIn, TikTok) that delay, fail or prevent a scheduled post — the fault lies with that platform, not with us.
  • Suspensions, restrictions or bans of your accounts on Instagram, Facebook, X, LinkedIn, TikTok, Pinterest, Threads or YouTube.
  • API changes, rate-limit changes or feature removals by any connected platform.
  • Loss of followers, reach, impressions or engagement on any platform.
  • Policy changes by any third-party platform or provider.

11. Service Modifications

Features may be added, modified or removed over time as the Service evolves. No refunds will be provided for changes to or removal of specific features, provided the overall Service remains available to you.

12. Contact

For all refund requests and questions about this policy, contact us at hey@instantdm.com.

Legal Entity: REPLBETTER APP TECHNOLOGIES PRIVATE LIMITED
Copyright: © 2026